AI Chatbot Notice

Effective Date: 2026

Grace by BBT™ uses Raynah, a virtual intake assistant, to help website visitors explore services, complete a pre-mediation check-in, identify possible safety or readiness concerns, and request a consultation for Grace by BBT™ review.

Raynah is an automated assistant. Raynah is not a mediator, attorney, therapist, crisis counselor, emergency responder, law-enforcement agency, or case manager. Raynah does not provide legal advice, legal representation, therapy, diagnosis, mental-health treatment, crisis counseling, emergency services, safety guarantees, or guaranteed outcomes.

Grace by BBT™ provides mediation, facilitation, conflict communication support, restorative practices, educational advocacy, and related preparation services. Grace by BBT™ does not provide legal advice or legal representation, and participants are encouraged to seek attorney review before signing, filing, or relying on any agreement or MOU.

Please Do Not Share Sensitive Information in the Chatbot

Please do not submit highly sensitive information through Raynah, including:

• Social Security numbers

• Payment information

• Government identification

• Children’s full names

• Medical records

• Court evidence

• Legal strategy

• Graphic abuse details

• Emergency information

General website forms and chatbot tools are best used for basic contact information, general questions, and consultation requests. Grace by BBT™ recognizes that mediation and conflict-resolution matters may involve sensitive family, school, workplace, organizational, or dispute-related information, so visitors should avoid submitting highly sensitive information through general website tools unless specifically requested.

Emergency and Crisis Notice

Grace by BBT™ is not an emergency service, crisis hotline, law-enforcement agency, domestic violence shelter, emergency legal service, or mental-health crisis provider.

If you are in immediate danger, call 911 or your local emergency number.

If you are in emotional crisis, thinking about harming yourself, or need immediate mental-health crisis support in the United States, call or text 988.

If you need police support but are not in immediate danger, contact your local non-emergency police number.

Do not wait for a chatbot response or human review if you need immediate help.

How Information Submitted Through Raynah May Be Used

Information submitted through Raynah may be used to help Grace by BBT™:

• Review your inquiry

• Understand your general service interest

• Assess whether private human review may be needed

• Identify whether mediation, conflict coaching, preparation support, educational advocacy, restorative practices, or another service may be appropriate

• Respond to consultation requests

• Determine safe next steps before scheduling

Grace by BBT™ may maintain limited administrative and business records, such as intake forms, scheduling records, payment records, signed agreements, service notes, correspondence, final written agreements, MOUs, or settlement summaries when applicable.

No Professional Relationship Created by Chatbot Use

Submitting information through Raynah does not create a mediator-client relationship, attorney-client relationship, therapist-client relationship, fiduciary relationship, or guarantee that Grace by BBT™ will accept the matter for services.

Grace by BBT™ reviews consultation requests before confirming next steps. Raynah may help guide intake, but Grace by BBT™ makes the final decision about whether a service is appropriate.

Human Review May Not Be Immediate

Raynah may route certain inquiries for private human review, especially if safety, readiness, communication, or service-fit concerns are present. Human review may not be immediate. If your situation changes and you become unsafe, feel in danger, or need immediate emotional or crisis support, do not wait for Grace by BBT™. Contact emergency or crisis resources immediately.

Related Policies

This AI Chatbot Notice should be read together with the following Grace by BBT™ policies:

• Privacy Policy

• Terms of Use

• Refund & Cancellation Policy

• Confidentiality & Disclaimer

• Accessibility Statement

Contact

Questions about this AI Chatbot Notice may be directed to:

Grace by BBT LLC
210 W Pennsylvania Avenue
Towson, Maryland 21204
Email: info@gracebybbt.com
Phone: 410-929-0289