Terms & Conditions

Effective Date: 2025

Welcome to Grace by BBT™.

These Terms & Conditions govern your use of the Grace by BBT™ website, located at https://gracebybbt.com, and any information, resources, forms, digital products, scheduling tools, payment options, or services made available through the website.

By accessing or using this website, you agree to these Terms & Conditions. If you do not agree, please discontinue use of this website.

1. Business Information

Grace by BBT™ is operated by Grace by BBT LLC, a Maryland-based mediation and conflict resolution business.

Business mailing address:
210 W Pennsylvania Avenue
Towson, Maryland 21204

Contact:
info@gracebybbt.com
410-929-0289

Grace by BBT™ provides mediation, conflict resolution, facilitation, restorative practices, communication support, educational resources, and related services.

2. Website Use

This website is provided for general informational, educational, and business purposes. You may use this website to learn about Grace by BBT™, review available services, contact the business, request information, access resources, schedule or inquire about services, and purchase or download digital products when available.

You agree not to use this website for any unlawful, harmful, fraudulent, abusive, misleading, or disruptive purpose. You also agree not to interfere with the website’s operation, attempt to gain unauthorized access to website systems, misuse website forms, upload harmful code, or use the website in a way that violates applicable law.

3. No Legal Advice, Therapy, or Financial Advice

Information on this website is provided for general informational and educational purposes only.

Grace by BBT™ does not provide legal advice, legal representation, therapy, mental health treatment, custody evaluations, financial advice, tax advice, or investment advice.

Use of this website does not create an attorney-client relationship, therapist-client relationship, fiduciary relationship, or any other professional relationship beyond the specific services agreed to in writing.

Participants are encouraged to consult with an attorney, therapist, financial professional, tax professional, or other qualified professional when appropriate.

4. Mediation and Conflict Resolution Services

Grace by BBT™ provides neutral mediation, facilitation, conflict coaching, restorative practices, communication support, and related services.

Mediation and related services are designed to support communication, clarify concerns, explore options, and assist participants in working toward practical solutions. Grace by BBT™ does not take sides, make decisions for participants, force agreements, provide legal advice, or guarantee that an agreement will be reached.

Grace by BBT LLC is based in Maryland. However, mediation practices, confidentiality rules, court-connected mediation requirements, family mediation procedures, and related dispute resolution standards may vary by state, court, jurisdiction, case type, and applicable law.

For mediation, consultation, preparation support, or conflict resolution services involving parties, disputes, courts, organizations, or legal matters outside Maryland, the applicable rules may depend on the client’s location, the location of the dispute, the jurisdiction of any pending case, the type of matter, and any court or agency requirements that apply.

Virtual services may be available across multiple jurisdictions where permitted. In-person services may be available by appointment only and may depend on location, travel, scheduling, safety, and neutral meeting-space availability.

Grace by BBT™ may adjust, limit, decline, pause, or discontinue services when a matter involves jurisdiction-specific requirements, court-connected mediation rules, safety concerns, professional limitations, or issues that require legal, therapeutic, financial, or other licensed professional support.

Participants are encouraged to consult with an attorney or other qualified professional in their state or jurisdiction before relying on mediation-related decisions, signing agreements, submitting documents to a court, or taking legal action.

5. Scheduling and Appointments

Grace by BBT™ currently provides services by appointment. Scheduling may occur through direct contact, website inquiry, email, phone, third-party scheduling tools, or other booking systems used by Grace by BBT™.

Submitting a contact form, scheduling request, email, payment, or inquiry does not guarantee that services will be provided. A session is not confirmed until Grace by BBT™ accepts the appointment and any required deposit or payment has been received.

Grace by BBT™ may update scheduling methods, booking tools, appointment availability, business hours, and service procedures at any time.

6. Payments, Deposits, Cancellations, and Refunds

Grace by BBT™ may accept payment through website payment tools, invoices, Square, Zelle, Cash App, Venmo, or other approved payment methods.

Deposits, payments, package fees, cancellation rules, rescheduling rules, and refund eligibility are governed by the separate Refund & Cancellation Policy, which is incorporated into these Terms by reference.

Clients are responsible for reviewing all payment, deposit, cancellation, rescheduling, and refund terms before scheduling services or submitting payment.

Grace by BBT™ reserves the right to require advance payment, decline unpaid appointments, pause services due to nonpayment, or require updated payment arrangements before continuing services.

7. Digital Products and Downloadable Resources

Grace by BBT™ may offer digital products, downloadable resources, workbooks, guides, templates, worksheets, educational materials, videos, courses, or other digital content.

Digital products are provided for educational and informational purposes only. They are not legal advice, therapy, mediation, financial advice, or a substitute for individualized professional support.

Unless otherwise stated in writing, digital products are for personal or internal business use only and may not be copied, resold, redistributed, republished, uploaded, shared publicly, or used to create competing products or services.

Due to the nature of digital products, all digital product sales may be final unless otherwise required by law or stated in writing at the time of purchase.

Grace by BBT™ may update, modify, remove, discontinue, or replace digital products at any time.

8. Email List, Newsletters, and Communications

Grace by BBT™ may collect email addresses and contact information for newsletters, free downloads, digital resources, updates, educational content, appointment communication, client inquiries, YouTube resources, and promotional materials.

By submitting your information, you agree that Grace by BBT™ may contact you using the information provided. You may unsubscribe from marketing emails when an unsubscribe option is available.

Transactional, scheduling, payment, or service-related communications may still be sent when necessary to respond to an inquiry, provide services, process a payment, deliver a digital product, or manage an appointment.

9. Minors and Services Involving Children

Grace by BBT™ may provide services or resources involving families, parents, schools, organizations, youth-related matters, or child-focused conflict resolution.

Minors should not submit personal information, request services, purchase products, or participate in services without appropriate parent, guardian, school, organizational, or legally authorized adult involvement.

Services involving minors may require parent, guardian, school, organizational, or authorized adult consent, depending on the nature of the service and applicable law.

Grace by BBT™ reserves the right to decline, pause, or modify services involving minors when consent, safety, appropriateness, or legal requirements are unclear.

10. Privacy

Use of this website is also governed by the separate Privacy Policy, which explains how Grace by BBT™ may collect, use, store, and protect information submitted through the website or related services.

By using this website, submitting information, joining an email list, requesting services, purchasing products, or downloading resources, you acknowledge that you have had the opportunity to review the Privacy Policy.

11. Intellectual Property

All content on this website, including text, graphics, logos, service names, images, downloads, digital products, workbooks, templates, videos, layouts, designs, branding, and written materials, is owned by or licensed to Grace by BBT LLC unless otherwise stated.

Grace by BBT™, related names, service marks, taglines, product names, and branded materials may not be copied, used, reproduced, modified, distributed, sold, or republished without written permission.

You may view, download, or print materials for personal use only when permitted. You may not use Grace by BBT™ materials for commercial purposes, resale, redistribution, training others, or creating competing materials without written authorization.

12. Third-Party Tools, Links, and Services

This website may include links to third-party websites, scheduling tools, payment processors, video platforms, social media platforms, email marketing tools, downloadable product platforms, or other outside services.

Grace by BBT™ is not responsible for the content, policies, availability, security, privacy practices, or actions of third-party websites or services. Use of third-party tools may be governed by their own terms and policies.

Links to outside websites do not mean Grace by BBT™ endorses, controls, or guarantees those websites, services, or organizations.

13. No Guarantee of Outcome

Grace by BBT™ does not guarantee any specific result, agreement, settlement, court outcome, business outcome, relationship outcome, parenting outcome, workplace outcome, school outcome, financial result, or resolution.

Mediation, facilitation, coaching, restorative practices, educational resources, and digital products are designed to support communication, preparation, clarity, and informed decision-making. Participants remain responsible for their own choices, agreements, and next steps.

14. Limitation of Liability

To the fullest extent permitted by law, Grace by BBT LLC, Grace by BBT™, its owner, representatives, contractors, affiliates, and service providers shall not be liable for any direct, indirect, incidental, consequential, special, punitive, or other damages arising from or related to use of this website, reliance on website information, use of digital products, use of third-party tools, or participation in services.

Nothing in these Terms is intended to limit rights or protections that cannot be limited under applicable law.

15. Indemnification

You agree to hold harmless and indemnify Grace by BBT LLC, Grace by BBT™, its owner, representatives, contractors, affiliates, and service providers from claims, damages, losses, costs, expenses, or liabilities arising from your misuse of the website, violation of these Terms, violation of another person’s rights, misuse of digital products, or unlawful conduct.

16. Availability and Website Accuracy

Grace by BBT™ works to keep website information accurate and current, but does not guarantee that all information will always be complete, accurate, current, or error-free.

Services, pricing, availability, policies, descriptions, resources, and website content may be changed, updated, removed, or discontinued at any time without prior notice.

Grace by BBT™ does not guarantee that the website will always be available, uninterrupted, secure, or free from errors.

17. Governing Law

These Terms & Conditions govern use of the Grace by BBT™ website and are governed by the laws of the State of Maryland, without regard to conflict-of-law principles.

Grace by BBT LLC is based in Maryland. However, mediation services, confidentiality protections, court-connected mediation requirements, family dispute procedures, and related dispute resolution rules may vary by state, court, agency, jurisdiction, and case type.

Nothing in these Terms is intended to override any applicable state, federal, court, agency, or jurisdiction-specific requirement that may apply to a particular mediation, consultation, dispute, client, participant, organization, or court-connected matter.

To the extent permitted by applicable law, disputes related solely to use of this website or these website Terms may be handled in the appropriate state or federal courts located in Maryland.

Nothing in these Terms limits any rights a consumer may have under applicable law.

18. Changes to These Terms

Grace by BBT™ may update or revise these Terms & Conditions at any time. Updated terms will be posted on this page with a revised effective date when appropriate.

Continued use of the website after changes are posted means you accept the updated Terms & Conditions.

19. Contact

Questions about these Terms & Conditions may be directed to:

Grace by BBT LLC
210 W Pennsylvania Avenue
Towson, Maryland 21204

Email: info@gracebybbt.com
Phone: 410-929-0289