Privacy Policy

Effective Date: 2025

Grace by BBT™ respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how Grace by BBT LLC collects, uses, stores, shares, and protects information collected through our website, services, forms, email communications, digital products, scheduling tools, payment tools, and related business activities.

By using this website, submitting information, requesting services, joining our email list, purchasing or downloading digital products, scheduling a consultation, or communicating with Grace by BBT™, you acknowledge the practices described in this Privacy Policy.

1. Business Information

Grace by BBT™ is operated by Grace by BBT LLC, a Maryland-based mediation and conflict resolution business.

Business mailing address:
210 W Pennsylvania Avenue
Towson, Maryland 21204

Contact information:
Email: info@gracebybbt.com
Phone: 410-929-0289

2. Information We May Collect

Grace by BBT™ may collect personal information that you voluntarily provide, as well as certain information collected automatically when you visit the website.

Information You Provide to Us

We may collect information such as:

Name
Email address
Phone number
Mailing address
City, state, or jurisdiction
Organization or business name
Service interest or inquiry details
Information submitted through contact forms
Information submitted through consultation requests
Information related to scheduling, payment, or service intake
Information provided when joining an email list or requesting a free resource
Information provided when purchasing or downloading a digital product
Information you choose to include in messages, emails, forms, documents, or consultations

Because Grace by BBT™ provides mediation, conflict resolution, facilitation, restorative practices, and related services, some information you provide may involve sensitive personal, family, workplace, school, organizational, or dispute-related matters.

Please do not submit highly sensitive information through the general website contact form unless specifically requested by Grace by BBT™. General website forms are best used for basic contact information, general questions, and consultation requests.

Information Collected Automatically

When you visit the website, certain information may be collected automatically, such as:

IP address
Browser type
Device type
Operating system
Pages visited
Time and date of visit
Referring website or search terms
Approximate location based on device or browser data
Cookie and tracking information
Website usage and performance data

This information may be collected through cookies, analytics tools, website hosting platforms, security tools, or similar technologies.

3. How We Use Information

Grace by BBT™ may use collected information to:

Respond to inquiries
Schedule consultations or services
Provide mediation, facilitation, conflict communication support, restorative practices, communication support, and related services
Communicate with clients, prospective clients, organizations, or referral sources
Process payments, deposits, refunds, invoices, or purchases
Deliver digital products, downloads, guides, workbooks, or resources
Send newsletters, educational content, updates, offers, or announcements
Manage email lists and marketing communications
Improve website content, services, and user experience
Maintain business records
Protect website security
Prevent fraud, misuse, unauthorized access, or abuse
Comply with legal, regulatory, court, agency, tax, accounting, or professional obligations
Enforce website terms, policies, service agreements, and business rights

Grace by BBT™ does not sell personal information in exchange for money.

4. Mediation, Confidentiality, and Sensitive Information

Grace by BBT™ understands that mediation and conflict resolution services may involve private, personal, emotional, family-related, workplace-related, school-related, business-related, or dispute-related information.

During mediation sessions, Grace by BBT™ treats mediation communications as confidential to the fullest extent permitted by applicable law, court rule, agency rule, mediation agreement, or service agreement.

Mediation communications are intended to be shared without prejudice for purposes of the mediation process. This generally means that statements made for purposes of mediation are not intended to be used later in court or another legal setting, unless all required participants agree, a signed written agreement allows it, or disclosure is required or permitted by applicable law.

Confidentiality is important, but it is not absolute. Exceptions may include, but are not limited to, threats of harm, suspected abuse or neglect, safety concerns, fraud, criminal activity, court orders, subpoenas, mandatory reporting obligations, signed agreements, or other circumstances where disclosure is required or permitted by law.

Grace by BBT™ does not keep audio or video recordings of mediation sessions. Grace by BBT™ does not keep a transcript of what is said during mediation sessions.

Grace by BBT™ may maintain limited administrative and business records, such as intake forms, scheduling records, payment records, signed agreements, service notes, attendance information, correspondence, final written agreements, memoranda of understanding, or settlement summaries when applicable. These records are maintained only as reasonably necessary for business, legal, tax, professional, safety, or service-related purposes.

Confidentiality rules may vary depending on the type of matter, the client’s location, the location of the dispute, whether a case is court-connected, and the state, court, agency, or jurisdiction involved.

This Privacy Policy explains general website and business privacy practices. It does not replace any separate mediation agreement, confidentiality agreement, agreement to mediate, court order, agency requirement, or applicable law that may apply to a specific matter.

5. Email List, Newsletters, and Marketing Communications

Grace by BBT™ may collect email addresses and contact information for newsletters, free downloads, digital resources, educational content, YouTube resources, business updates, service announcements, and promotional communications.

By submitting your email address, requesting a resource, joining a list, or opting in to communications, you agree that Grace by BBT™ may contact you using the information provided.

You may unsubscribe from marketing emails when an unsubscribe option is available.

Even if you unsubscribe from marketing emails, Grace by BBT™ may still send transactional, service-related, scheduling, payment, legal, or administrative communications when necessary.

6. Digital Products and Downloadable Resources

Grace by BBT™ may offer digital products, downloadable resources, workbooks, guides, templates, worksheets, videos, courses, or other educational materials.

When you purchase, download, or request a digital product, Grace by BBT™ may collect information needed to process the transaction, deliver the product, confirm access, provide customer support, and maintain business records.

Digital products may be delivered through the website, email, third-party platforms, payment processors, download tools, or other service providers.

Digital products are educational and informational in nature. They are not legal advice, therapy, mental health treatment, financial advice, mediation, or a substitute for individualized professional services.

7. Payments and Payment Information

Grace by BBT™ may accept payments through website payment tools, invoices, Square, Zelle, Cash App, Venmo, or other approved payment methods.

Grace by BBT™ may collect payment-related information such as name, contact information, invoice details, payment status, transaction records, service purchased, package purchased, deposit amount, or billing-related notes.

Grace by BBT™ does not intentionally store full credit card numbers or full payment account credentials on its own website systems unless a secure third-party payment platform provides that functionality. Payment processing may be handled by third-party payment providers, and their privacy policies and terms may also apply.

8. Cookies and Tracking Technologies

This website may use cookies, pixels, analytics tools, tracking technologies, or similar tools to operate the website, improve user experience, understand website traffic, support security, remember preferences, and assist with marketing or business analysis.

Cookies are small files placed on your device that help websites function and collect certain information.

You may be able to control or disable cookies through your browser settings. If you disable cookies, some website features may not function properly.

Third-party tools, such as website hosting platforms, analytics tools, video platforms, social media platforms, email marketing tools, scheduling tools, or payment processors, may also use cookies or similar technologies.

9. Third-Party Service Providers

Grace by BBT™ may use third-party service providers to operate the business and website. These may include:

Website hosting providers
Scheduling tools
Payment processors
Email marketing platforms
Analytics tools
Form tools
Cloud storage providers
Video meeting platforms
Social media platforms
Digital product delivery platforms
Security or spam-prevention tools
Professional advisors or contractors

These third parties may collect, process, or store information as needed to provide their services. Their own privacy policies, terms, and security practices may also apply.

Grace by BBT™ is not responsible for the privacy practices of third-party websites, platforms, or services that are not owned or controlled by Grace by BBT LLC.

10. How We Share Information

Grace by BBT™ may share information when necessary to:

Provide services
Respond to your request
Process payments
Deliver digital products
Manage scheduling
Communicate with you
Work with approved contractors, vendors, or service providers
Maintain business operations
Comply with applicable law, court orders, subpoenas, agency requests, or legal obligations
Protect safety, rights, property, or security
Prevent fraud, abuse, or unauthorized access
Enforce agreements, policies, or terms

Grace by BBT™ does not sell personal information in exchange for money.

11. Legal Disclosure and Safety Exceptions

Grace by BBT™ may disclose information if required or permitted by law, including when necessary to:

Comply with a subpoena, court order, legal process, government request, or agency requirement
Protect the rights, safety, or property of Grace by BBT™, clients, participants, minors, or others
Respond to threats of harm, abuse, neglect, exploitation, fraud, or other safety concerns
Report or respond to matters where disclosure is required by applicable law
Investigate unauthorized access, misuse, or suspected illegal activity

Because mediation and conflict resolution rules may vary by state, court, agency, jurisdiction, and case type, confidentiality and disclosure obligations may differ depending on the matter.

12. Minors and Children’s Information

Grace by BBT™ may provide services or resources involving families, parents, schools, organizations, youth-related matters, or child-focused conflict resolution.

Minors should not submit personal information, request services, purchase digital products, join an email list, or participate in services without appropriate parent, guardian, school, organizational, or legally authorized adult involvement.

If Grace by BBT™ learns that personal information from a minor was submitted without appropriate consent or authorization, Grace by BBT™ may delete, restrict, or decline to use that information, unless retention is required or permitted by law.

Services involving minors may require additional consent, documentation, or safeguards depending on the service, the client relationship, and applicable law.

13. Data Security

Grace by BBT™ uses reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, misuse, alteration, or destruction.

However, no website, email system, online form, payment platform, video platform, cloud system, or internet transmission can be guaranteed to be completely secure.

You are responsible for using care when submitting information online. Please avoid sending highly sensitive information through general website forms or unsecured email unless specifically instructed.

14. Data Retention

Grace by BBT™ may retain personal information for as long as reasonably necessary to:

Respond to inquiries
Provide services
Deliver products
Maintain business records
Comply with legal, tax, accounting, court, agency, or professional obligations
Resolve disputes
Enforce agreements
Protect business rights and safety

Grace by BBT™ does not keep audio or video recordings of mediation sessions and does not keep a transcript of mediation discussions.

Retention periods may vary depending on the type of information, service, client relationship, applicable law, jurisdiction, and business need.

15. Your Choices and Rights

Depending on your location and applicable law, you may have the right to request:

Access to personal information we maintain about you
Correction of inaccurate information
Deletion of certain personal information
Restriction or objection to certain processing
Information about how your data is used or shared
Withdrawal from marketing communications
A copy of certain information you provided

To make a privacy-related request, contact Grace by BBT™ at info@gracebybbt.com.

Grace by BBT™ may need to verify your identity before responding to certain requests. Some requests may be limited by legal, business, confidentiality, court, tax, accounting, safety, or professional obligations.

16. California, Maryland, and Other State Privacy Rights

Privacy rights may vary by state. If you are a resident of California, Maryland, or another state with applicable privacy laws, you may have additional rights regarding your personal information.

Grace by BBT™ will respond to valid privacy requests as required by applicable law.

Nothing in this Privacy Policy is intended to limit rights you may have under applicable federal, state, or local law.

17. International Users

Grace by BBT™ is based in the United States. If you access this website from outside the United States, you understand that your information may be collected, processed, and stored in the United States.

If you are located outside the United States, you may have additional rights under laws that apply in your location.

18. Links to Other Websites

This website may contain links to third-party websites, platforms, videos, payment processors, scheduling tools, social media pages, digital product platforms, or other external services.

Grace by BBT™ is not responsible for the content, privacy practices, security, policies, or actions of third-party websites or services.

You are encouraged to review the privacy policies and terms of any third-party websites or platforms you use.

19. Updates to This Privacy Policy

Grace by BBT™ may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date when appropriate.

Continued use of the website after updates are posted means you acknowledge the updated Privacy Policy.

20. Contact Information

Questions or requests regarding this Privacy Policy may be directed to:

Grace by BBT LLC
210 W Pennsylvania Avenue
Towson, Maryland 21204

Email: info@gracebybbt.com
Phone: 410-929-0289