GRACE by BBT™ — Mediation & Conflict‑Resolution Pricing

GRACE by BBT™ — Mediation & Conflict-Resolution Pricing

At GRACE by BBT™, we provide transparent, professional pricing for mediation, conflict coaching, facilitation, restorative practices, educational advocacy, training, and documentation services.

Each service is designed to support individuals, families, workplaces, communities, businesses, schools, agencies, and organizations with structure, clarity, compassion, and effective conflict resolution.

Published prices are starting rates or estimated ranges and do not constitute a final quote. Final pricing is confirmed in writing after GRACE by BBT™ reviews the requested service, number of participants, complexity of the matter, preparation requirements, document-review needs, drafting requirements, scheduling, travel, and delivery format.

Clients receive written pricing, service inclusions, exclusions, payment requirements, and applicable policies before services begin.

Private Mediation Availability

GRACE by BBT™ provides private virtual mediation and conflict-resolution services throughout the United States and internationally when participation is voluntary and the matter is appropriate for mediation.

Private mediation may be provided across geographic boundaries when:

• All participants agree to take part voluntarily

• The matter is suitable for mediation

• Virtual service is appropriate

• GRACE by BBT™ can provide the service ethically and effectively

• No applicable restriction prevents participation

Court-referred matters are governed separately by the eligibility, roster, credentialing, procedural, fee, and jurisdictional requirements of the referring court or mediation program.

GRACE by BBT™ does not provide legal advice or legal representation in any jurisdiction.

Court-Referred Mediation

Family, Civil, Estate, and Other Court-Referred Matters

For matters referred directly by a court or court-approved mediation program, GRACE by BBT™ follows the compensation terms, fee schedule, service requirements, and procedures established by the referring court or program.

Court-referred pricing applies only when:

• The referral originates from an eligible court or court-approved program

• GRACE by BBT™ satisfies the applicable court or program requirements

• The matter is assigned or referred according to the program’s procedures

Court-referred matters may involve court-established rates, agency payments, participant fees, volunteer requirements, reimbursement structures, or other program-specific arrangements.

Private clients who independently contact GRACE by BBT™ are charged according to GRACE by BBT™’s private-service rates and are not automatically eligible for court-program pricing.

Family and Relationship Mediation

Divorce Mediation

$300–$450 per hour
Discounted packages may also be available.

Private, structured mediation for married or separating couples seeking voluntary, informed, and facilitated discussions concerning divorce-related decisions.

Divorce mediation may address:

• Separation arrangements

• Parenting responsibilities

• Communication

• Property and household concerns

• Financial matters

• Retirement-account discussions

• Support-related concerns

• Future planning

• Other matters identified by the participants

May include

• Initial consultation

• Individual intake and screening

• Conflict and issue mapping

• Mediation preparation materials

• Facilitated mediation sessions

• Parenting-related discussions, when applicable

• Follow-up mediation sessions

Memoranda, agreement summaries, parenting plans, and other written documents are separately priced unless specifically included in a package.

GRACE by BBT™ does not provide legal advice, legal representation, divorce filing services, or court-document preparation.

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Co-Parenting Mediation

$250–$400 per hour

Neutral mediation for parents seeking to improve communication, resolve recurring disagreements, establish expectations, and make practical decisions concerning their children.

Co-parenting mediation may address:

• Parenting schedules

• Holidays and school breaks

• Transportation and exchanges

• Communication expectations

• Shared decision-making

• School and extracurricular activities

• Household consistency

• Travel

• New relationships

• Extended-family concerns

• Recurring parenting disagreements

May include

• Initial consultation

• Individual intake and screening

• Facilitated co-parenting mediation

• Scheduling discussions

• Communication planning

• Decision-making frameworks

• Follow-up recommendations

Conflict Coaching and Pre-Mediation Preparation is a separate service unless specifically included in a written package agreement.

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Parenting Plan Services

$350–$1,200 flat fee, depending on complexity

Structured support for parents developing or revising a parenting plan based on their decisions, family circumstances, and child-focused responsibilities.

Parenting-plan services may address:

• Regular parenting schedules

• Holidays and vacations

• Transportation and exchanges

• School and extracurricular activities

• Medical decision-making

• Communication between parents

• Travel

• Emergency procedures

• New partners and extended family

• Dispute-resolution procedures

• Other child-focused concerns

May include

• Initial consultation

• Parent intake

• Parenting-plan development

• Scheduling frameworks

• Decision-making guidelines

• One defined revision round

• Final formatted document

Parenting plans prepared by GRACE by BBT™ are nonlegal documents reflecting the parents’ decisions.

GRACE by BBT™ does not guarantee court acceptance, legal enforceability, filing approval, or compliance with every jurisdiction’s filing requirements.

Participants may obtain independent legal review before signing, filing, or requesting court approval.

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Family Mediation

$250–$400 per hour

Private, multi-party mediation for relatives seeking support with communication, expectations, family transitions, caregiving responsibilities, boundaries, and shared decision-making.

Family mediation may address:

• Parent and adult-child conflict

• Sibling disagreements

• Household expectations

• Caregiving responsibilities

• Financial responsibilities

• Living arrangements

• Shared property concerns

• Blended-family issues

• Family-business concerns

• Boundaries

• Communication breakdowns

• Other ongoing family conflicts

May include

• Initial consultation

• Individual intake and screening

• Mediation preparation materials

• Facilitated family mediation sessions

• Structured issue identification

• Decision-making support

• Follow-up mediation sessions

Written memoranda, summaries, action plans, and other documentation are separately priced unless specifically included in a written package agreement.

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Premarital Mediation

$500–$1,200 per package

Structured discussions for couples seeking clarity about finances, responsibilities, communication, family roles, expectations, and future decision-making before marriage.

Premarital mediation may address:

• Financial expectations

• Property and debt

• Household responsibilities

• Career planning

• Communication

• Children and parenting expectations

• Extended-family boundaries

• Religious or cultural expectations

• Conflict-management approaches

• Long-term goals

May include

• Two to three structured sessions

• Values and expectations exploration

• Communication planning

• Issue identification

• Decision-making discussions

• An optional nonlegal summary of understandings

GRACE by BBT™ does not draft legally enforceable premarital agreements.

Each participant should consult independent legal counsel when seeking a legally binding premarital agreement.

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Elder and Intergenerational Mediation

$300–$450 per hour

Neutral support for families navigating elder care, caregiving responsibilities, living arrangements, financial concerns, communication, and multi-generational conflict.

Elder and intergenerational mediation may address:

• Caregiving responsibilities

• Living arrangements

• Medical and support decisions

• Transportation

• Financial responsibilities

• Property concerns

• Sibling conflict

• Grandparent and extended-family concerns

• Family communication

• Future planning

May include

• Individual intake interviews

• Multi-party preparation

• Facilitated mediation sessions

• Care-planning discussions

• Decision-making frameworks

• Follow-up sessions

• Written summaries when separately requested

Matters involving legal authority, guardianship, estate administration, capacity, or legal enforceability should be reviewed with an independent attorney or another qualified professional.

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Civil and Commercial Mediation

Civil Mediation

$400–$600 per hour

Private mediation for individuals, businesses, property owners, professionals, and organizations involved in civil disputes.

Civil mediation may address:

• Contract disputes

• Business disagreements

• Property-related disputes

• Financial disagreements

• Service-provider conflicts

• Partnership disputes

• Consumer and commercial matters

• Multi-party civil conflicts

• Other privately mediated civil matters

May include

• Intake and screening

• Issue identification

• Scheduling coordination

• Review of relevant materials

• Mediation preparation

• Facilitated mediation sessions

• Limited follow-up

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Commercial Mediation

$400–$600 per hour
Custom project or package pricing may apply.

Private mediation for businesses, professionals, organizations, partners, vendors, and other commercial parties seeking to resolve disputes without relying solely on litigation.

Commercial mediation may address:

• Business contracts

• Vendor disputes

• Partnership disagreements

• Service agreements

• Payment disputes

• Professional relationships

• Property and lease concerns

• Organizational agreements

• Multi-party business conflicts

May include

• Intake

• Conflict assessment

• Document review

• Attorney or representative coordination

• Mediation preparation

• Facilitated commercial mediation

• Follow-up discussions

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Full-Day Civil or Commercial Mediation

Starting at $4,000

A full-day mediation includes up to eight hours of mediation on the scheduled day.

Extensive intake, research, document review, drafting, attorney coordination, travel, and follow-up may be billed separately unless specifically included in a written flat-fee agreement.

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Large-Value or Complex Civil Mediation Package

$5,000–$12,000

Designed for complex, high-value, multi-party, attorney-involved, or multi-day civil and commercial matters requiring substantial preparation and coordination.

A package may include

• Intake and screening

• Case and issue assessment

• Review of relevant materials

• Attorney or representative coordination

• Multi-party scheduling

• Mediation preparation

• One or more mediation sessions

• Limited follow-up

• Defined documentation services

The exact services included are stated in the written package agreement.

All package payments are final and nonrefundable.

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Settlement Memorandum or Civil MOU

$750–$1,500

Pricing depends on the complexity of the matter, number of issues, number of participants, document length, and revision requirements.

GRACE by BBT™ prepares nonlegal memoranda and settlement summaries reflecting the participants’ decisions.

GRACE by BBT™ does not guarantee legal enforceability, filing acceptance, court approval, or legal sufficiency.

Button: Explore Civil Mediation Documentation

Research and Case Preparation

Billed at the applicable hourly rate

Research and preparation may include reviewing:

• Contracts

• Communications

• Timelines

• Court filings

• Property-related records

• Financial documents

• Business records

• Prior agreements

• Other materials provided or authorized for mediation preparation

Research and case preparation does not constitute legal investigation, legal representation, or legal advice.

Workplace and Organizational Services

Workplace Mediation

$300–$450 per hour

Confidential mediation for employees, supervisors, managers, colleagues, and teams experiencing unresolved workplace conflict.

Workplace mediation may address:

• Employee-to-employee disputes

• Supervisor-employee conflict

• Communication breakdowns

• Team tension

• Role confusion

• Professional boundaries

• Recurring interpersonal conflict

• Return-to-work concerns

• Workplace relationship repair

May include

• Individual intake interviews

• Conflict assessment

• Mediation preparation

• Facilitated workplace mediation

• Action planning

• Follow-up sessions

• An authorized administrative or implementation summary when appropriate

Substantive mediation communications remain confidential and are not disclosed without authorization or another lawful basis.

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Organizational Conflict Resolution

Starting at $1,500
Custom project pricing

Comprehensive conflict-resolution support for businesses, schools, agencies, nonprofits, community organizations, and professional teams.

Services may address:

• Team conflict

• Leadership disputes

• Departmental tension

• Organizational transitions

• Workplace culture concerns

• Recurring grievances

• Communication breakdowns

• Multi-party disputes

• Difficult meetings

• Conflict-system improvement

Projects may include

• Organizational consultation

• Conflict assessment

• Stakeholder interviews

• Mediation

• Facilitated dialogue

• Team sessions

• Communication planning

• Recommendations

• Implementation support

• Follow-up review

Final pricing depends on the project scope, number of participants, interview requirements, reporting needs, travel, and length of the engagement.

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Conflict-Resolution Training and Workshops

$750–$2,500 per session or workshop

Interactive training for workplaces, schools, agencies, nonprofits, families, and community organizations seeking stronger communication and conflict-management skills.

Training topics may include:

• Conflict-resolution fundamentals

• De-escalation

• Difficult conversations

• Workplace conflict

• Family communication

• School conflict

• Emotional regulation

• Restorative practices

• Mediation preparation

• Team communication

• Customized organizational topics

May include

• Planning consultation

• Customized curriculum

• Virtual or in-person delivery

• Participant materials

• Exercises and workbooks

• Facilitated discussion

• Post-session recommendations

Pricing varies according to session length, number of participants, customization, materials, licensing, reproduction rights, and travel requirements.

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Coaching, Facilitation, and Restorative Practices

Conflict Coaching and Pre-Mediation Preparation

$150–$250 per hour

Individual support for people preparing for mediation, negotiation, family discussions, workplace conflict, or other difficult conversations.

Conflict coaching may help clients:

• Clarify concerns

• Identify priorities

• Organize information

• Prepare communication points

• Manage emotional triggers

• Consider possible options

• Practice difficult conversations

• Prepare for mediation

• Develop realistic expectations

May include

• One-on-one coaching

• Conflict analysis

• Communication tools

• Preparation worksheets

• Emotional-regulation resources

• Negotiation preparation

• Pre-mediation planning

• Follow-up coaching

Conflict Coaching is separate from mediation unless specifically included in a written package agreement.

Conflict Coaching does not include legal advice, therapy, representation, or communication with another party on the client’s behalf.

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Facilitation Services

$250–$400 per hour

Neutral facilitation for meetings, planning sessions, community discussions, team conversations, and other group processes requiring structure and balanced participation.

Facilitation may support:

• Difficult meetings

• Strategic discussions

• Team planning

• Community conversations

• Family meetings

• Stakeholder discussions

• Decision-making sessions

• Organizational transitions

• Multi-party conversations

May include

• Planning consultation

• Agenda development

• Participant preparation

• Structured facilitation

• Time and participation management

• Decision tracking

• An authorized summary of decisions or next steps

Formal minutes, extensive reports, and detailed documentation may require separate pricing.

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Restorative Practices and Restorative Justice

Starting at $300 per hour
Custom project pricing may apply.

Restorative services for schools, workplaces, families, organizations, and communities seeking to address harm, rebuild communication, strengthen accountability, and support healthier relationships.

Services may include:

• Restorative circles

• Community-building circles

• Accountability conversations

• Harm-repair processes

• Re-entry conversations

• Restorative conferences

• School conflict interventions

• Workplace restorative processes

• Restorative-process design

• Restorative-practice training

• Follow-up planning

May include

• Initial consultation

• Participant screening

• Pre-process interviews

• Process planning

• Restorative facilitation

• Agreements or action planning

• Follow-up recommendations

Pricing depends on the number of participants, preparation requirements, process type, session length, travel, and follow-up needs.

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Education and Advocacy

IEP and Educational Advocacy Services

$150–$300 per hour

Nonlegal educational advocacy, meeting preparation, and support for families navigating IEPs, 504 plans, school communication, and educational decision-making.

Services may include:

• IEP or 504 document review

• Parent preparation

• Meeting planning

• Question development

• School meeting attendance

• Communication support

• Educational concern organization

• Educational action planning

• Follow-up support

• Parent-school conflict preparation

Pricing may be structured separately for document review, preparation sessions, meeting attendance, follow-up summaries, and ongoing support.

GRACE by BBT™ does not provide legal representation or special-education legal advice.

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Agreements and Documentation

Action or Session Summary

Starting at $250

A concise written summary of decisions, responsibilities, action items, or next steps identified during mediation or facilitation.

Standard Mediation Memorandum or MOU

Starting at $700

A structured memorandum reflecting the participants’ understandings across the issues addressed during mediation.

Detailed or Complex Memorandum

Custom pricing

Designed for multi-issue, multi-party, financial, parenting, workplace, organizational, civil, commercial, or other complex matters requiring extensive detail.

Parenting-Plan Documentation

$350–$1,200

Pricing depends on complexity, scheduling details, decision-making provisions, number of issues, and revision requirements.

Additional Drafting Revisions

One defined revision round may be included when stated in the written service agreement.

Additional substantive revisions are billed separately at the applicable drafting rate.

GRACE by BBT™ prepares nonlegal memoranda, summaries, parenting plans, and action documents.

GRACE by BBT™ does not guarantee legal enforceability, court approval, filing acceptance, or legal sufficiency.

Participants may obtain independent legal review before signing, filing, or relying on a document.

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Community Mediation

Reduced-Fee and Sliding-Scale Services

Reduced-fee or sliding-scale pricing may be available at GRACE by BBT™’s discretion based on:

• Matter type

• Financial eligibility

• Program capacity

• Available community funding

• Sponsorship

• Geographic service availability

• Nature and complexity of the dispute

Community mediation may address:

• Neighbor disputes

• Community-group conflict

• Association concerns

• Faith-community disputes

• Shared-space disagreements

• Local organizational conflict

• Multi-party community concerns

• Restorative community conversations

Reduced-fee or sliding-scale services are not guaranteed and do not automatically apply to private family, divorce, civil, commercial, workplace, organizational, federal, documentation, or package services.

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Federal Workplace and EEO Mediation

Custom agency or contract pricing

GRACE by BBT™ may provide private workplace mediation, facilitated dialogue, and conflict-resolution support involving federal employees, contractors, agencies, or workplace programs when the service falls within GRACE by BBT™’s qualifications and applicable program requirements.

Services may include:

• Intake

• Conflict assessment

• Mediation

• Facilitated workplace dialogue

• Communication planning

• Authorized documentation

• Follow-up support

GRACE by BBT™ does not represent that it is contracted by, affiliated with, or authorized to act for a specific federal agency or federal mediation program unless that relationship has been formally established.

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Administrative Services and Add-Ons

Travel Fees

In-person travel fees are quoted according to:

• Distance

• Travel time

• Parking

• Tolls

• Lodging

• Transportation

• Other necessary travel expenses

Document Review and Case Preparation

Billed at the applicable hourly rate or quoted as a flat fee based on the volume, scope, and complexity of the materials.

Additional Participants

Multi-party matters may require additional intake, preparation, coordination, or facilitation fees.

Expedited Service

Expedited scheduling, drafting, document review, or delivery may require an additional fee based on availability and requested turnaround time.

Additional Drafting Revisions

Additional substantive revisions beyond those included in the written service agreement are billed separately.

Deposits, Package Payments, Rescheduling, Cancellations, and Refunds

GRACE by BBT™ Standard Private-Client Policies

These policies apply to private clients unless a signed service agreement, court program, agency contract, employer-sponsored arrangement, school-sponsored engagement, or other third-party agreement establishes different terms.

Hourly Services

A deposit equal to one hour of the selected service is required to reserve an appointment.

The deposit is applied toward the scheduled service and is not an additional charge.

Clients may also pay for multiple hourly sessions in advance.

Any remaining balance is due according to the payment terms provided before services begin.

Package Services

Package services are discounted, bundled service arrangements and must be paid in full before the first scheduled session.

Packages may include:

• Mediation sessions

• Intake and screening

• Preparation

• Customized materials

• Workbooks

• Document review

• Drafting

• Memoranda

• Follow-up services

• Other services identified in the written package agreement

All Package Sales Are Final

Package payments are nonrefundable.

Unused package sessions, materials, drafting allowances, workbooks, documents, preparation, or other package components have no cash value and cannot be exchanged for a refund or credit.

A package remains nonrefundable when a client:

• Changes their mind

• Withdraws from mediation

• Stops participating

• Chooses litigation or another process

• Reaches an agreement before using every session

• Fails to schedule remaining sessions

• Misses or forfeits a session

• Does not use all included materials or services

• Ends the professional relationship before completing the package

Package pricing reflects GRACE by BBT™’s commitment of scheduling capacity, preparation time, professional resources, materials, documentation, and discounted service value at the time of purchase.

Rescheduling

Clients may reschedule a specific session up to two times, subject to availability and the required notice.

After two rescheduling requests, the affected session is considered used and forfeited.

A new session must be purchased before another appointment is scheduled.

Rescheduling allowances apply to the specific session and do not remain available indefinitely on the client’s account or package.

Cancellation Notice

Clients must provide at least 48 business hours’ notice to cancel or reschedule without forfeiting the scheduled session.

Business hours do not include weekends, federal holidays, or days GRACE by BBT™ is officially closed.

Examples:

• A Monday appointment generally must be canceled by the corresponding time on the preceding Thursday.

• A Tuesday appointment generally must be canceled by the corresponding time on the preceding Friday.

• Holidays or business closures may require earlier notice.

Hourly-Service Cancellations

When a client has paid only the required one-hour deposit:

• A cancellation or rescheduling request made with at least 48 business hours’ notice allows the deposit to be transferred to a new appointment.

• The session may be rescheduled no more than two times.

• After two rescheduling requests, the session is forfeited.

• The required one-hour deposit is nonrefundable unless GRACE by BBT™ cancels and cannot provide a reasonable rescheduling option.

• A client who decides not to proceed after reserving the appointment is not entitled to a refund of the required one-hour deposit.

When a client has prepaid for more than one hourly session:

• The required one-hour deposit remains nonrefundable and subject to the deposit and cancellation rules.

• An unused future session beyond the required one-hour deposit may qualify for a refund.

• The client must provide at least 48 business hours’ notice.

• GRACE by BBT™ must not have begun preparation, intake, review, drafting, scheduling coordination, or other work connected to that session.

• Completed, prepared, missed, late canceled, or forfeited sessions are nonrefundable.

Package-Service Cancellations

A package session canceled with at least 48 business hours’ notice may be rescheduled, subject to the two-reschedule limit and availability.

A package session canceled with less than 48 business hours’ notice is considered used and forfeited.

A missed package session or no-show is considered used and forfeited.

A forfeited package session:

• Will not be replaced

• Has no refund value

• Has no credit value

• Cannot be transferred to another person

• Cannot be converted into another package service

Additional sessions requested after package sessions have been used or forfeited must be purchased separately.

Late Cancellations and No-Shows

A cancellation made with less than 48 business hours’ notice is considered a late cancellation.

Failure to attend the scheduled appointment is considered a no-show.

For hourly services:

• The scheduled session is forfeited.

• The payment for that session is nonrefundable.

• A new payment or deposit is required before another session is scheduled.

For package services:

• The scheduled package session is considered used.

• The session will not be replaced.

• No refund or credit will be issued.

• Additional sessions must be purchased separately.

Refunds for Hourly Services

Refunds are limited to eligible, unused future hourly sessions paid in advance beyond the required one-hour deposit.

A refund may be issued only when:

• The client prepaid for more than one hourly session

• The request concerns an unused future session beyond the required one-hour deposit

• The client provided at least 48 business hours’ notice

• GRACE by BBT™ has not begun work connected to that session

• The session has not been missed, late canceled, rescheduled more than twice, or forfeited

• Minimal research has been performed in preparation for next session

The following are nonrefundable:

• The required one-hour reservation deposit

• Package payments

• Completed or partially completed sessions

• Missed sessions

• Late-canceled sessions

• Sessions rescheduled more than twice

• Completed intake and screening

• Preparation already performed

• Document review already performed

• Drafting already begun or completed

• Scheduling and coordination already performed

• Customized materials

• Delivered digital products

• Workbooks

• Third-party charges

• Approved expenses

Approved refunds will generally be returned to the original payment method when possible.

Digital Products and Customized Materials

Digital workbooks, ebooks, guides, templates, worksheets, courses, customized materials, and other downloadable or electronically delivered products are nonrefundable after purchase, delivery, or access.

GRACE by BBT™ may provide replacement access or a corrected file when a client reports:

• A duplicate charge

• An inaccessible file

• A corrupted download

• Delivery of the wrong product

• Another verified technical problem

Replacement access or correction does not create a right to a refund.

Cancellations by GRACE by BBT™

When GRACE by BBT™ must cancel an hourly appointment, the client may choose:

• A rescheduled appointment

• A service credit

• A refund for the specific hourly session canceled and not provided

For package clients, GRACE by BBT™ will provide a reasonable opportunity to reschedule the affected package session.

A cancellation by GRACE by BBT™ does not convert the package into a refundable purchase.

Termination of Services

GRACE by BBT™ may pause or terminate services when continued participation is unsafe, inappropriate, unethical, outside the agreed scope, or inconsistent with the written service agreement.

Reasons may include:

• Safety concerns

• Threatening, abusive, or disruptive conduct

• Failure to participate in good faith

• Failure to make required payments

• Misrepresentation

• Withholding material information

• Conflicts of interest

• Requests outside GRACE by BBT™’s professional scope

• Repeated scheduling violations

• Violation of the written service agreement

Termination does not create a right to a package refund.

An unused hourly session is refundable only when it independently satisfies the hourly refund requirements stated above.

Court-Referred and Third-Party Services

Court-referred, government-funded, employer-sponsored, school-sponsored, EAP-related, grant-funded, or other third-party services may follow separate pricing, payment, cancellation, rescheduling, and refund requirements.

When another court, agency, organization, contract, or program controls the service terms, those requirements take precedence over GRACE by BBT™’s standard private-client policies.

Written Agreement Controls

Clients receive the applicable payment, package, cancellation, rescheduling, and refund terms before services begin.

When a signed service agreement or package agreement contains terms specific to a client, matter, service, or engagement, that written agreement controls.

By purchasing a package, paying a deposit, or reserving a session, the client acknowledges the applicable payment, rescheduling, cancellation, and refund terms.

Frequently Asked Questions

How many sessions will I need?

The number of sessions depends on the complexity of the matter, number of participants, level of conflict, preparation requirements, and issues being addressed.

Some matters may require one or two sessions. More complex matters may require several sessions.

GRACE by BBT™ discusses the anticipated process after intake and screening.

Are services available virtually?

Most GRACE by BBT™ services are available virtually.

In-person services may be available by appointment based on location, scheduling, travel requirements, and the nature of the service.

Can GRACE by BBT™ serve clients outside Maryland?

Yes.

GRACE by BBT™ provides private virtual mediation and conflict-resolution services throughout the United States and internationally when participation is voluntary and the matter is appropriate.

Court-referred matters remain subject to the eligibility, roster, fee, and procedural requirements of the referring court or mediation program.

Does GRACE by BBT™ provide legal advice?

No.

GRACE by BBT™ does not provide legal representation or legal advice.

Clients may consult independent attorneys before, during, or after mediation.

Are attorneys allowed to participate?

Attorneys may participate when the arrangement is appropriate and all participants agree.

GRACE by BBT™ remains neutral and does not represent either participant.

Is mediation confidential?

Mediation is intended to provide a private setting for structured discussions.

Confidentiality is governed by the written mediation agreement, applicable law, professional standards, and any legal, ethical, or safety-related exceptions.

Is Conflict Coaching included with mediation?

Conflict Coaching and Pre-Mediation Preparation is a separate service unless specifically included in a written package agreement.

Are outcomes guaranteed?

No.

GRACE by BBT™ does not guarantee that participants will reach an agreement, repair a relationship, change another person’s behavior, or obtain a particular legal, court, workplace, educational, financial, or organizational outcome.

Clients can expect a structured, neutral, professional, and dignity-centered process.

Are package payments refundable?

No.

Package services are discounted, bundled arrangements. All package sales are final and nonrefundable.

Unused package sessions, services, materials, drafting, workbooks, and other package components have no cash value and cannot be exchanged for a refund or credit.

Can I reschedule a package session?

Yes.

A package session may be rescheduled up to two times when at least 48 business hours’ notice is provided.

After two rescheduling requests, or when less than 48 business hours’ notice is provided, the session is considered used and forfeited.

Can an hourly payment be refunded?

The required one-hour deposit is nonrefundable unless GRACE by BBT™ cancels and cannot provide a reasonable rescheduling option.

When a client prepays for more than one hourly session, an unused future session beyond the required one-hour deposit may qualify for a refund when the client provides at least 48 business hours’ notice and GRACE by BBT™ has not begun work connected to that session.

Is sliding-scale pricing available?

Reduced-fee or sliding-scale pricing may be available for qualifying community matters at GRACE by BBT™’s discretion.

Availability is not guaranteed and does not automatically apply to private family, divorce, civil, commercial, workplace, organizational, federal, documentation, or package services.

Take the first step toward clarity, stronger communication, and informed decision-making.

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