Grace by BBT™ | Mediation • Conflict Resolution • Facilitation

ORGANIZATIONAL CONFLICT RESOLUTION SERVICES

Neutral Support for Organizational Communication, Collaboration, and Multi‑Stakeholder Problem‑Solving

GRACE by BBT™ provides private Organizational Conflict Resolution services for agencies, departments, teams, boards, leadership groups, and multi‑stakeholder environments experiencing conflict, communication challenges, structural concerns, or recurring disagreements. This service offers a structured, neutral process to help organizations clarify issues, strengthen communication, and work toward practical, sustainable solutions.

Depending on the organization’s needs and the written agreement, the process may use mediation, facilitated dialogue, structured problem‑solving, stakeholder meetings, or another appropriate neutral format.

Organizational Conflict Resolution may be requested by an employer, agency, department, board, leadership team, or other authorized stakeholder. Before services begin, the written agreement identifies the client, participants, payment responsibility, confidentiality terms, and any authorized administrative reporting.

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Who Organizational Conflict Resolution Is For

This service may be appropriate for:

Departments experiencing recurring conflict
Leadership teams navigating communication or governance concerns
Boards or committees facing collaboration or structural issues
Multi‑stakeholder groups with overlapping responsibilities
Agencies managing internal conflict or organizational change
Teams experiencing workflow, coordination, or morale challenges
Organizations seeking structured conflict‑resolution support
Participants willing to take part respectfully

Participants do not need to agree before the process begins.

GRACE by BBT™ evaluates whether each participant can take part safely and meaningfully. Regardless of how participation is initiated, GRACE by BBT™ does not require any participant to reach a resolution, accept a proposal, admit fault, or waive legal rights.

The facilitator does not determine legal liability, conduct investigations, or provide HR, governance, or employment‑law advice.

Geographic Availability

GRACE by BBT™ provides private virtual Organizational Conflict Resolution throughout the United States and internationally when participation is appropriate.

Any employer‑, agency‑, or program‑referred matter is accepted only when it falls within GRACE by BBT™’s services and complies with the referring organization’s requirements.

What Organizational Conflict Resolution May Address

This service may support discussions concerning:

Interdepartmental conflict
Leadership or governance disagreements
Communication breakdowns
Workflow or coordination concerns
Role clarity and organizational expectations
Structural or procedural concerns
Team dynamics
Organizational culture concerns
Remote‑work or hybrid‑work challenges
Professional boundaries
Multi‑stakeholder collaboration
Procedures for addressing future disagreements
Other organizational concerns

The facilitator does not determine who is right, impose disciplinary action, or make organizational decisions. Participants remain responsible for their professional commitments and decisions.

What Organizational Conflict Resolution Includes

Depending on the written agreement, Organizational Conflict Resolution may include:

Initial consultation
Individual intake and screening
General preparation materials
Structured issue identification
Facilitated conflict‑resolution sessions
Communication planning
Collaborative problem‑solving support
Practical next‑step planning
Selected digital workbooks when included
A neutral memorandum, summary, or action plan when expressly included

Written documentation is separately priced unless included in the written agreement.

Separately Priced Services

Conflict Coaching, additional mediation or facilitation sessions, document review, research or preparation, professional coordination beyond routine administrative communication, additional drafting, and follow‑up services are separately priced unless expressly included in the written agreement.

Organizational Conflict Resolution Pricing

Hourly Organizational Conflict Resolution

$300–$500 per hour

The final rate depends on:

Number of participants
Number of stakeholder groups
Complexity of the issues
Preparation requirements
Number and length of sessions
Document‑review needs
Professional coordination
Reporting requirements
Documentation requested

A deposit equal to one hour of the selected service is required to reserve an appointment. The deposit is applied toward the scheduled service and is not an additional charge.

Custom Organizational Conflict Resolution Packages

Custom packages may be available based on:

Number of participants
Number of stakeholder groups
Complexity of the issues
Preparation requirements
Number of sessions
Documentation selected

Each written agreement will identify:

Number and length of sessions
Number of participants included
Preparation materials
Documentation included, if any
Services billed separately
Additional‑session rate
Agreement timeframe
Final price

Discounted custom packages must be paid in full before scheduling. All package sales are final and nonrefundable.

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High‑Conflict and Complex Organizational Matters

GRACE by BBT™ may accept complex organizational matters after intake and suitability screening. Additional conflict‑resolution time or independent HR, legal, governance, or organizational‑development support may be required.

Complex matters may involve:

Longstanding interdepartmental conflict
Multiple participants or stakeholder groups
Governance or leadership disagreements
Structural or procedural concerns
Workflow or collaboration breakdowns
Organizational culture concerns
Professional‑boundary concerns
Organizational change or restructuring
Multiple overlapping disputes

Acceptance depends on suitability for conflict resolution and whether the requested services fall within GRACE by BBT™’s professional scope.

What Organizational Conflict Resolution Does Not Include

This service does not include:

Legal advice
Legal representation
HR investigations
Employment‑law guidance
Governance or disciplinary recommendations
Therapy
Psychological evaluations
Financial, tax, or investment advice
Court filing services
Enforcement of organizational policies
Investigation of disputed facts
A ruling by the facilitator
A guaranteed resolution or shared understanding
Guaranteed legal enforceability
Waiver of workplace, union, administrative, contractual, or legal rights
A determination regarding discrimination, harassment, retaliation, misconduct, or policy violations

Participation in conflict resolution does not automatically replace, suspend, or waive an internal complaint, grievance, union, administrative, or legal process. Participants should confirm applicable deadlines and rights with the appropriate employer representative, union, agency, or attorney.

Confidentiality

Organizational Conflict Resolution is intended to provide a private and confidential setting.

Confidentiality is governed by:

The written agreement
Applicable law
Professional standards
Any legal, ethical, safety‑related, reporting, employer‑program, or other applicable exceptions

The written agreement identifies what administrative information, if any, may be reported to the organization, agency, board, employer, or referring stakeholder. Administrative reporting is distinct from disclosure of the substance of confidential discussions.

Participants receive information about confidentiality before services begin.

Process Timeline

Initial consultation
Individual intake and screening
Issue identification and preparation
Facilitated conflict‑resolution sessions
Review of possible decisions and next steps
Documentation when purchased or included
Additional or follow‑up sessions when requested and separately billed, unless expressly included in a written agreement

The number of sessions depends on:

Number of participants
Number of stakeholder groups
Complexity of the issues
Level of conflict
Preparation requirements
Participants’ readiness to make decisions

What Clients Can Reasonably Expect

Clients can reasonably expect:

A neutral and structured process
An opportunity for each participant to explain concerns
Support identifying priorities
Assistance exploring practical options
More organized communication
Collaborative problem‑solving support
Clearly identified next steps
Written documentation when purchased or included
Respectful and professional service

GRACE by BBT™ does not guarantee resolution, legal enforceability, organizational approval, cooperation from another participant, or a specific outcome.

Understanding the Differences

Organizational Conflict Resolution

Supports communication, collaboration, and shared problem‑solving among departments, teams, boards, and multi‑stakeholder groups.

Conflict Coaching

A separate individual service that helps one participant prepare for conflict resolution or difficult organizational conversations.

Legal Advice

Not provided. Participants may consult independent attorneys or HR professionals.

Therapy

Not provided. Conflict resolution focuses on communication and collaborative problem‑solving.

Why Organizations Choose GRACE by BBT™

Organizations may choose GRACE by BBT™ because the process offers:

Individual intake and suitability screening
Neutral and structured facilitation
More than 200 hours of mediation and conflict‑resolution training
Organizational‑mediation and restorative‑practice experience
Original workbooks and preparation resources
Transparent hourly and custom‑package pricing
Six client testimonials
Virtual accessibility throughout the United States and internationally
Clear professional boundaries

GRACE by BBT™ helps organizations navigate conflict with structure, dignity, and practical preparation.

Client Testimonial

“[Insert an approved or anonymized testimonial addressing professionalism, neutrality, communication, preparation, or clarity.]”

Frequently Asked Questions

What is included? Depending on the written agreement, Organizational Conflict Resolution may include consultation, individual intake and screening, preparation materials, issue identification, facilitated sessions, communication planning, collaborative problem‑solving support, and practical next‑step planning. Written documentation is separately priced unless expressly included.

How much does Organizational Conflict Resolution cost? Hourly Organizational Conflict Resolution is $300–$500 per hour. Custom packages may be available based on the number of participants, number of stakeholder groups, complexity, preparation, number of sessions, professional coordination, reporting requirements, and documentation selected.

Who pays for Organizational Conflict Resolution? Payment may be made by an employer, agency, department, board, organization, or another authorized party. The written agreement identifies payment responsibility before services begin.

Can an organization require participation? Participation requirements may depend on the employer, agency, board, organization, or referring program’s policies. GRACE by BBT™ does not require any participant to reach a resolution, accept a proposal, admit fault, or waive legal rights.

Does conflict resolution replace an HR investigation or grievance? No. Organizational Conflict Resolution does not replace an HR investigation, union grievance, administrative complaint, disciplinary process, or legal proceeding unless an authorized organization expressly establishes otherwise.

What happens if participants do not reach a resolution? Participants may continue conflict resolution, agree on some matters and not others, pause the process, consult independent advisors, return to an organizational process, pursue another dispute‑resolution option, or end conflict resolution. The facilitator does not force a resolution or make organizational decisions.

Can GRACE by BBT™ handle complex organizational matters? GRACE by BBT™ may accept complex organizational matters after intake and suitability screening. Additional conflict‑resolution time or independent HR, legal, governance, or organizational‑development support may be required.

Does the facilitator provide legal or HR advice? No. GRACE by BBT™ does not provide legal, HR, employment‑law, governance, medical, financial, tax, or valuation advice.

Is conflict resolution confidential? Organizational Conflict Resolution is intended to provide a private and confidential setting. Confidentiality is governed by the written agreement, applicable law, professional standards, and any legal, ethical, safety‑related, reporting, employer‑program, or other applicable exceptions. The written agreement identifies what administrative information, if any, may be reported to the organization, agency, board, employer, or referring stakeholder.

Can GRACE by BBT™ work with organizations outside Maryland? Yes. Private virtual Organizational Conflict Resolution is available throughout the United States and internationally.