Refund & Cancellation Policy

Effective Date: 2025

Grace by BBT™ values preparation, professionalism, scheduling, and the time reserved for each client. Mediation, facilitation, conflict coaching, restorative practices, communication support, consultation services, digital products, and related services require time, preparation, and calendar availability.

This Refund & Cancellation Policy explains how deposits, payments, packages, cancellations, rescheduling, digital products, and refund requests are handled by Grace by BBT LLC.

By scheduling services, submitting payment, purchasing a package, downloading a digital product, or working with Grace by BBT™, you acknowledge and agree to this policy.

1. Business Information

Grace by BBT™ is operated by Grace by BBT LLC, a Maryland-based mediation and conflict resolution business.

Business mailing address:
210 W Pennsylvania Avenue
Towson, Maryland 21204

Contact information:
Email: info@gracebybbt.com
Phone: 410-929-0289

2. Services Covered by This Policy

This policy applies to Grace by BBT™ services and products, including but not limited to:

Mediation
Family mediation
Co-parenting support
Conflict coaching
Facilitation
Restorative practices
Consultations
Meeting support
Parenting preparation services
Digital products
Downloadable resources
Workbooks, guides, templates, and educational materials
Packages or prepaid service bundles

3. Business Hours and Appointment Availability

Grace by BBT™ operates by appointment. Business hours and appointment availability may vary based on service type, client needs, scheduling, virtual availability, location, travel, and meeting-space requirements.

All cancellation, rescheduling, and refund requests should be submitted during business hours by email, phone, or the designated scheduling/contact method provided by Grace by BBT™.

If a request is submitted outside business hours, it may be treated as received on the next business day.

4. Deposits for Individual Sessions

A deposit is required to reserve an individual mediation, facilitation, conflict coaching, consultation, restorative practices, meeting support, or related service session.

Unless otherwise stated in writing, the deposit for an individual session is equal to one hour of mediation services and must be paid in advance before the session is confirmed.

Deposits are applied toward the scheduled service.

A session is not confirmed until Grace by BBT™ accepts the appointment and the required deposit or payment has been received.

5. Package Payments

Packages require 50% payment upfront before the first session is confirmed, unless otherwise stated in writing.

The remaining balance must be paid according to the written agreement, invoice terms, or payment schedule provided by Grace by BBT™.

Each scheduled session within a package reserves dedicated time on the calendar and may require preparation before the session.

6. Cancellation and Rescheduling

Clients must cancel or request to reschedule at least 48 hours before the scheduled session.

When a cancellation or rescheduling request is made at least 48 hours in advance, the deposit may be transferred to the next mutually available session time.

Clients may reschedule up to two additional times. After two rescheduling requests, the deposit may be forfeited, and a new deposit may be required to schedule another session.

Rescheduling is subject to availability and is not guaranteed for a specific date or time.

7. Late Cancellation or No-Show

If a client cancels, requests to reschedule, or fails to attend with less than 48 hours’ notice, the deposit is forfeited.

If the scheduled service is part of a prepaid package and the client cancels, requests to reschedule, or fails to attend with less than 48 hours’ notice, the scheduled session within that package will be considered used and will not be refunded, credited, or replaced.

A late arrival may shorten the available session time. Grace by BBT™ is not required to extend the session beyond the scheduled end time because of a client’s late arrival.

8. Refunds for Services

Deposits and payments are not automatically refundable once a session has been scheduled and time has been reserved.

Refund requests may be reviewed on a case-by-case basis. Approved refunds, if any, may be reduced by administrative costs, payment processing fees, preparation time, document review time, scheduling costs, completed work, or other expenses already incurred.

Grace by BBT™ does not guarantee that a refund will be issued after services have been scheduled, prepared for, partially completed, missed due to late cancellation, or missed due to no-show.

9. Refunds for Packages

Package payments are used to reserve time, prepare for services, and provide ongoing support within the agreed service structure.

If a client requests to cancel a package before all sessions are used, Grace by BBT™ may review the request on a case-by-case basis.

Any approved refund may be reduced by:

Completed sessions
Scheduled sessions forfeited due to late cancellation or no-show
Preparation time
Document review time
Administrative costs
Payment processing fees
Materials, resources, or digital products already provided
Other work already performed

Package refunds are not guaranteed.

10. Digital Products and Downloadable Resources

Grace by BBT™ may offer digital products, downloadable resources, workbooks, guides, templates, worksheets, videos, courses, or educational materials.

Because digital products are delivered electronically and may be accessed, downloaded, copied, or used immediately, all digital product sales are final unless otherwise required by law or stated in writing at the time of purchase.

Digital products are educational and informational in nature. They are not legal advice, therapy, mediation, financial advice, or a substitute for individualized professional support.

If you experience a technical issue accessing a digital product, contact Grace by BBT™ at info@gracebybbt.com for assistance.

11. Payment Processing Fees

Payment processing fees charged by third-party payment processors may be nonrefundable.

If a refund is approved, the refund amount may be reduced by any nonrefundable processing fees, transaction charges, platform fees, or administrative costs.

12. Emergency Exceptions

Grace by BBT™ understands that emergencies may occur.

Emergency exceptions may be considered at the sole discretion of Grace by BBT™. Documentation or additional information may be requested before an exception is approved.

Emergency exceptions are not guaranteed and are reviewed on a case-by-case basis.

13. Provider-Initiated Rescheduling

If Grace by BBT™ needs to reschedule a session due to illness, emergency, scheduling conflict, safety concern, technology issue, travel issue, or another business-related reason, Grace by BBT™ will work with the client to identify the next mutually available session time.

If Grace by BBT™ cancels a paid session and is unable to provide a reasonable rescheduling option, the client may be eligible for a credit or refund for the unused portion of that session.

14. No Guarantee of Outcome

Payment for services does not guarantee a specific outcome, agreement, settlement, court result, business result, parenting result, workplace result, school result, relationship result, or resolution.

Mediation, facilitation, coaching, restorative practices, educational resources, and digital products are designed to support communication, preparation, clarity, and informed decision-making. Participants remain responsible for their own choices, agreements, and next steps.