Grace by BBT™ | Mediation • Conflict Resolution • Facilitation

Workplace Mediation Services

Neutral Support for Workplace Communication, Conflict Resolution, and Professional Collaboration

GRACE by BBT™ provides private Workplace Mediation for employees, supervisors, teams, departments, and organizational stakeholders who need a structured, neutral process to address workplace conflict, communication challenges, performance-related misunderstandings, or recurring professional disagreements.

Workplace Mediation helps participants identify concerns, clarify expectations, improve communication, and explore practical solutions that support healthier professional relationships and more effective collaboration.

Workplace Mediation may be requested by an individual participant, employer, agency, organization, department, or other authorized stakeholder. Before services begin, the written agreement identifies the client, participants, payment responsibility, confidentiality terms, and any authorized administrative reporting.

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Who Workplace Mediation Is For

Workplace Mediation may be appropriate for:

Employees experiencing interpersonal conflict
Supervisors and direct reports navigating communication or performance-related concerns
Coworkers with recurring disagreements
Teams experiencing collaboration or workflow challenges
Departments managing internal conflict or morale concerns
Organizations seeking structured conflict-resolution support
Participants willing to take part respectfully and meaningfully

Participants do not need to agree before mediation begins.

The ability to decline attendance may depend on the employer or referring program’s policies. Regardless of how attendance is initiated, GRACE by BBT™ does not require any participant to reach a resolution, accept a proposal, admit fault, or waive legal rights.

GRACE by BBT™ evaluates whether each participant can take part safely and meaningfully. The mediator does not determine legal liability, conduct investigations, make employment decisions, or provide HR or employment-law advice.

Geographic Availability

GRACE by BBT™ provides private virtual Workplace Mediation throughout the United States and internationally when the matter is appropriate for mediation.

Employer- or program-referred matters are accepted only when they fall within GRACE by BBT™’s professional services and comply with the referring organization’s eligibility, procedural, confidentiality, reporting, and payment requirements.

What Workplace Mediation May Address

Workplace Mediation may support discussions concerning:

Interpersonal conflict
Communication breakdowns
Workflow or collaboration concerns
Role clarity and professional expectations
Performance-related misunderstandings
Team dynamics
Workplace culture concerns
Remote-work or hybrid-work challenges
Professional boundaries
Respectful communication
Organizational transitions or restructuring
Procedures for addressing future disagreements
Other workplace-related concerns

The mediator does not determine who is right, impose disciplinary action, evaluate legal claims, or make employment decisions.

Participants and authorized organizational decision-makers remain responsible for their professional commitments, workplace decisions, policies, and next steps.

What Workplace Mediation Includes

Depending on the written agreement, Workplace Mediation may include:

Initial consultation
Individual intake and screening
General mediation-preparation materials
Structured issue identification
Facilitated Workplace Mediation sessions
Communication planning
Collaborative problem-solving support
Practical next-step planning
Selected digital workbooks when included
A neutral memorandum, summary, or action plan when expressly included

Written documentation is separately priced unless expressly included in the written agreement.

Separately Priced Services

The following services are separately priced unless expressly included in the written agreement:

Conflict Coaching
Additional mediation sessions
Document review
Research or preparation
Professional coordination beyond routine administrative communication
Additional drafting
Follow-up services

Workplace Mediation Pricing

Hourly Workplace Mediation

$300–$450 per hour

The final rate depends on:

Number of participants
Complexity of the issues
Preparation requirements
Number and length of sessions
Document-review needs
Professional coordination
Documentation requested
Employer or program reporting requirements

A deposit equal to one hour of the selected service is required to reserve an appointment.

The deposit is applied toward the scheduled service and is not an additional charge.

Custom Workplace Mediation Packages

Custom packages may be available based on:

Number of participants
Complexity of the issues
Preparation requirements
Number of sessions
Professional coordination
Documentation selected

Each written agreement will identify:

Number and length of mediation sessions
Number of participants included
Preparation materials
Documentation included, if any
Authorized administrative reporting, if any
Services billed separately
Additional-session rate
Agreement timeframe
Final price

Discounted custom packages must be paid in full before scheduling.

All package sales are final and nonrefundable. Unused sessions, preparation, materials, documentation, or other package components have no cash value and cannot be exchanged for a refund or credit.

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High-Conflict and Complex Workplace Matters

GRACE by BBT™ may accept complex Workplace Mediation matters after intake and suitability screening.

Complex matters may involve:

Longstanding interpersonal conflict
Multiple participants or departments
Performance-related concerns
Workflow or collaboration breakdowns
Workplace culture concerns
Remote-work or hybrid-work challenges
Professional-boundary concerns
Organizational change or restructuring
Multiple overlapping disputes

Complex matters may require additional mediation time, structured preparation, document review, or support from independent HR, legal, therapeutic, organizational-development, or other qualified professionals.

Acceptance depends on meaningful participation, suitability for mediation, and whether the requested services fall within GRACE by BBT™’s professional scope.

What Workplace Mediation Does Not Include

Workplace Mediation does not include:

Legal advice
Legal representation
HR investigations
Employment-law guidance
Disciplinary recommendations
Management consulting
Therapy
Psychological evaluations
Financial, tax, or investment advice
Court or administrative filing services
Enforcement of workplace policies
Investigation of disputed facts
A ruling by the mediator
A determination of legal liability
A determination regarding discrimination, harassment, retaliation, misconduct, or policy violations
A guaranteed resolution or shared understanding
Guaranteed legal enforceability
Waiver of workplace, union, administrative, contractual, or legal rights

Participation in mediation does not automatically replace, suspend, or waive an internal complaint, grievance, union, administrative, contractual, or legal process.

Participants should confirm applicable deadlines, rights, and procedural requirements with the appropriate employer representative, union, agency, attorney, or other qualified advisor.

Confidentiality

Workplace Mediation is intended to provide a private and confidential setting.

Confidentiality is governed by:

The written mediation agreement
Applicable law
Professional standards
Employer or program requirements
Authorized administrative reporting terms
Any legal, ethical, safety-related, reporting, or other applicable exceptions

Participants receive information about confidentiality and any authorized reporting before mediation begins.

The written agreement should clearly identify what information, if any, may be reported to the employer, agency, organization, or referring program.

Process Timeline

Initial consultation
Written identification of the client, participants, payment responsibility, and reporting terms
Individual intake and screening
Issue identification and preparation
Facilitated Workplace Mediation sessions
Review of possible resolutions and next steps
Documentation when purchased or included
Additional or follow-up mediation sessions when requested and separately billed, unless expressly included in the written agreement

The number of sessions depends on:

Number of participants
Complexity of the issues
Level of conflict
Preparation requirements
Organizational procedures
Participants’ readiness to engage in problem-solving

What Clients Can Reasonably Expect

Clients and participants can reasonably expect:

A neutral and structured process
An opportunity for each participant to explain concerns
Support identifying priorities
Assistance exploring practical options
More organized communication
Collaborative problem-solving
Clearly identified next steps
Written documentation when purchased or included
Respectful and professional service
Clear confidentiality and reporting boundaries

GRACE by BBT™ does not guarantee resolution, legal enforceability, organizational approval, continued employment, cooperation from another participant, or a specific outcome.

Understanding the Differences

Workplace Mediation

Workplace Mediation supports communication, collaborative problem-solving, and shared decision-making among employees, supervisors, teams, departments, and organizational stakeholders.

Conflict Coaching

Conflict Coaching is a separate individual service that helps one participant prepare for mediation or another difficult workplace conversation.

HR Investigation

An HR investigation examines allegations, evidence, policy compliance, or workplace misconduct. Workplace Mediation does not investigate facts or determine whether a policy or law was violated.

Legal Advice

GRACE by BBT™ does not provide legal advice or legal representation. Participants may consult independent attorneys, union representatives, HR professionals, or other qualified advisors.

Therapy

Workplace Mediation is not therapy. It focuses on communication, professional relationships, collaborative problem-solving, and practical next steps rather than mental-health diagnosis or treatment.

Why Organizations Choose GRACE by BBT™

Organizations may choose GRACE by BBT™ because the process offers:

Individual intake and suitability screening
Neutral and structured facilitation
More than 200 hours of mediation and conflict-resolution training
Workplace-mediation and restorative-practice experience
Original workbooks and preparation resources
Transparent hourly and custom-package pricing
Six client testimonials
Virtual accessibility throughout the United States and internationally
Clear professional boundaries
Defined confidentiality and reporting terms

GRACE by BBT™ helps workplaces navigate conflict with structure, dignity, and practical preparation.

Client Testimonial

“[Insert an approved or anonymized testimonial addressing professionalism, neutrality, communication, preparation, or clarity.]”

Frequently Asked Questions

How does Workplace Mediation work?

The process generally begins with consultation, written confirmation of the service terms, and individual intake and screening.

Participants then attend facilitated mediation sessions focused on communication, workplace concerns, professional expectations, collaborative problem-solving, and practical next steps.

What is included?

Depending on the written agreement, Workplace Mediation may include:

Initial consultation
Individual intake and screening
Preparation materials
Issue identification
Facilitated mediation sessions
Communication planning
Collaborative problem-solving support
Practical next-step planning

Written documentation is separately priced unless expressly included.

How much does Workplace Mediation cost?

Hourly Workplace Mediation is $300–$450 per hour.

Custom packages may be available based on the number of participants, complexity of the issues, preparation requirements, number of sessions, professional coordination, reporting requirements, and documentation selected.

Who pays for Workplace Mediation?

Payment may be made by:

An employer
An organization
An agency
A department
An individual participant
Another authorized party

The written agreement identifies payment responsibility before services begin.

Does mediation replace an HR investigation or grievance?

No.

Workplace Mediation does not replace an HR investigation, union grievance, administrative complaint, disciplinary process, contractual procedure, or legal proceeding unless an authorized organization expressly establishes otherwise.

Can an employer require attendance?

Attendance requirements may depend on the employer or referring program’s policies.

GRACE by BBT™ does not require any participant to reach a resolution, accept a proposal, admit fault, or waive legal rights.

What happens if participants do not reach a resolution?

Participants may:

Continue mediation
Resolve some matters and not others
Pause the process
Consult independent advisors
Return to an employer or organizational process
Pursue another dispute-resolution option
Use an applicable grievance, administrative, union, contractual, or legal process
End mediation

The mediator does not force a resolution or make employment decisions.

Can GRACE by BBT™ handle complex workplace matters?

GRACE by BBT™ may accept complex Workplace Mediation matters after intake and suitability screening.

Additional mediation time or independent HR, legal, organizational-development, therapeutic, or other professional support may be required.

Does the mediator provide legal or HR advice?

No.

GRACE by BBT™ does not provide legal, HR, employment-law, medical, financial, tax, or valuation advice.

Is Workplace Mediation confidential?

Workplace Mediation is intended to provide a private and confidential setting.

Confidentiality is governed by the written mediation agreement, applicable law, professional standards, employer or program requirements, authorized administrative reporting terms, and any legal, ethical, safety-related, reporting, or other applicable exceptions.

What information may be reported to the employer?

The written agreement identifies what administrative information, if any, may be reported to the employer, agency, organization, or referring program.

Administrative reporting may be different from reporting the substance of mediation discussions. Participants receive information about these boundaries before mediation begins.

Are additional sessions included?

Additional or follow-up sessions are billed separately unless expressly included in the written agreement.

Is Conflict Coaching included?

No. Conflict Coaching is a separate service unless expressly included in the written agreement.

Can GRACE by BBT™ work with organizations outside Maryland?

Yes.

Private virtual Workplace Mediation is available throughout the United States and internationally when the matter is appropriate.

Employer- or program-referred matters remain subject to the requirements of the referring organization or program.

Begin Workplace Mediation

GRACE by BBT™ offers a neutral process for workplaces ready to improve communication, address conflict, and strengthen professional collaboration.

Primary Button: Schedule a Workplace Mediation Consultation
Secondary Button: Request Workplace Mediation Pricing
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